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Our data may not be perfect, but we think our guarantee is pretty close.
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100% Satisfaction Guarantee
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As with any list you purchase, you will receive undeliverable addresses,
out-of-date contact names and disconnected phone numbers. Unlike most other data
providers, we want to make it right with you.
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Our "no hassle" guarantee: if you receive bad data, we will refund your money
for the portion of your list that was undeliverable, out-of-date or disconnected.
Additionally, if the percentage of your bad data exceeds 8%, we will increase the
refund to $0.40 per record for the portion of bad data that exceeds 8%.
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How can we make such a guarantee?
We spend $50 million a year to compile the world's best databases. More than 600
research specialists in our 132,000 square-foot Database and Technology Center keep
the information we sell fresh and up-to-date. See our
Data Quality
page and take a video tour of our data center for more details.
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Call your sales representative at 800.321.0869 for more details.
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Now for the fine print:
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- Returned mail must be postmarked within 90 days of the date of purchase to qualify
for the guarantee.
- Only one refund will be made per purchase.
- Lists purchased for fax and email are not covered.
- We have the right to verify that the data was purchased from InfoUSA.com.
- Refund payments will not be made in excess of the original list purchase.
- Mail pieces that are refused by the addressee but contain an accurate address are
not covered.
- Only InfoUSA.com U.S. Business, U.S. Consumer, New Business, New Mover, New Homeowners,
Canadian Business databases are covered by this guarantee. Lists that are not compiled
by infoGROUP, third-party and brokered data is not covered. Lists not covered include,
but are not limited to: Nurses, Fleet Owners & Operators, Executives by Ethnicity,
Boat Owners, College Students, High School Students, Magazine Subscribers, Military
Veterans, Motorcycle Owners, Newborns & Prenatal, Occupant/Saturation Lists, RV
Owners and Teachers.
- InfoUSA.com's 100% Data Guarantee is offered for a limited time only and can be
ended, or modified, without further notice.
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What to expect from mailing lists and sales leads
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- Return rates of 5-10% for businesses and 10-12% for consumers is to be expected.
Businesses close their doors and people move every day.
- The success of any marketing campaign is most dependant on the mail piece or script,
and the offer.
- Our lists are a starting point - use them to build a valuable prospecting database.
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