infoUSA.com

How accurate are your databases?
InfoUSA is dedicated to having the highest quality data in the industry. Each record is examined by hand for quality and completeness by one of our over 600 database specialists.

Business Database Accuracy

Our database specialists continuously update our business databases from over 5,000 public sources. We also place more than 20 million phone calls per year to verify and collect additional information. With our data, you can expect to have the highest deliverability rates in the industry with only 5-10% undeliverables. You can even expect higher deliverability rates in industries with lower levels of turnover.

Consumer Database Accuracy

InfoUSA's consumer database specialists continuously update our records from new sources on a monthly basis. The database is also processed against both the USPS National Change of Address File (NCOA) and the Delivery Sequence File (DSF). InfoUSA's information is carrier route and ZIP+4 coded using the US Postal Service certified Coding Accuracy Support System (CASS). Even though consumers move on a regular basis, the quality of the InfoUSA's consumer data will allow you to reach a 90-92% deliverability rate, an unmatched level in the industry.

How do you compile your databases?
We have a 130,000-square-foot Database & Technology Center dedicated to building the world's most comprehensive and accurate databases. We employee 600 associates and spend $50 million dollars a year to compile and update each record within our databases. It's a process no one else takes the time to complete.

Business Information
• We split apart and catalog 5,200 phone books, annual reports and other business directories to find information on nearly every business in the nation.
• We hand-key each record and call every business to make sure you have the most reliable information available.
• Next, we add public record data from county courthouse filings, SEC and 10k filings, and Secretary of State data.
• 50,000 new businesses are added every week from sources such as new business registrations and utility hookups so you can be the first to reach a hot new property.
• Every month, we match and clean the data with the USPS National Change of Address (NCOA), ZIP+4 and Delivery Sequence File to standardize and keep the addresses accurate.

Consumer Information
• We split apart and catalog 4,300 telephone directories.
• Data specialists examine each listing and enhance it with buying habit and lifestyle information from real estate transactions, product registrations, magazine subscriptions, and survey responses.
• Every week, we also add 300,000 new movers so you have the opportunity to win their business first.
• Every month, we match and clean the data with the USPS National Change of Address (NCOA), ZIP+4 and Delivery Sequence File to standardize and keep the addresses accurate.

How can I add my business to your database?
To add or change your business listing, click here

How can I add my consumer information to your database?
Our consumer database is compiled primarily from local phone directories. Due to issues of privacy, we are not able to add or change any listings to our residential database based on requests. Records are updated upon receipt of the local telephone directory. We will not add or change information based on requests because we cannot verify this information.

When can I expect to see the results of a database add/change request?
Business records must be telephone verified before they can be added or changed in the database. This process may take up to 60 days.

What are Credit Rating Codes?
InfoUSA has developed a sophisticated computer model to assign credit ratings to the companies in our business database. InfoUSA's model considers information such as: number of employees, years in business, industry stability, census data and other factors to arrive at credit ratings that are practical, and statistically sound indicators of probability to pay.

Is your site secure?
Yes, all credit card information entered on our site is sent through a secure connection, using 128-bit encryption.

What is your Privacy Policy?
To view our Privacy Policy, click here.

What are your Terms & Conditions?
To view our Terms & Conditions, click here.

Do I need to register to use your website?
You can use our website to run counts but you must register to purchase data.

How can I update my account information?
To update your account information, please contact your representative or call 800.321.0869.

I forgot my password. What do I do?
To update your password, click here

How can I pay for my list?
We accept Visa, MasterCard, American Express and Discover.

If you wish to pay by check, make your check payable to InfoUSA.com and mail it to:
InfoUSA - Accounts Payable
P.O. Box 3603
Omaha, NE 68103-3603

What if I need to cancel my order?
If you need to cancel your order, please contact your representative or call 800.321.0869. There is a 50% cancellation charge for all orders. You can download your order from your account for 7 days from the date your order was placed.

How can I receive my data?
InfoUSA has multiple product formats available for delivery of your data.

Electronically - receive your data in seconds and print your own labels or download into your contact manager for easy access.

CD-ROM - access your data straight from you desktop and print it in any format you need.

Mailing Labels - Pressure Sensitive or Cheshire labels are perfect for direct mail campaigns.

Prospects Lists - convenient for telemarketers or outside sales reps.

3x5 Sales Leads Cards - easy to use for inside sales reps.

What methods of payment can I use?
Credit Card: We accept Visa, MasterCard, American Express and Discover.

PayPal: We accept payments made through your PayPal account. During the checkout process, you will be prompted to login with your PayPal credentials and complete your transaction on the PayPal site. We do not currently accept payments via PayPal’s eCheck option. eCheck is a payment made from a PayPal account that is attached to a bank account rather than a credit card or alternative funding source.

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